Thursday, April 06, 2017

Kudos to SAFELITE !!!

Here you see the Safelite truck that pulled up to my house yesterday. A nice young man named Matt was there to replace the window on the driver's side of my car that I thought had shattered three days earlier.

"Thought had shattered?” … well, on Sunday my son and I got in my car and when I shut my door we heard a loud bang. Nothing seemed to be wrong so we drove off and, since it was warm in the car, I opened both windows. The only problem was when I went to raise them only the one on the passenger side came back up. I could hear “broken glass” on the one that I couldn't raise and that is how Safelite comes into the picture.
When I got home I did a lot of research on the cost of replacing a window and finally, through my trusty computer and email, I was able to set up an appointment with Safelite in 3 days with a quote of $288.06.
Now Matt was here and he went right to work. However, as soon as he got the door frame off he got a surprise … my window wasn't broken at all ! It was the motor that gave out and I guess the bang we heard was it's last gasp. To say I was shocked and embarrassed is an under statement but Matt just took it in stride. He called the office to tell them what had occurred and then I had another shock. SAFELITE DIDN'T CHARGE ME A DIME !!
In this day and age where the almighty dollar seems to be the only thing that matters it is such a pleasure to deal with a company that cares. Kudos to you Safelite. You have my 100% endorsement and I can say, from personal experience, that you certainly live up to your TV commercials.


Blogger Marie Smith said...

It is good to know there are company's like this one still in business, Ginnie. Thank you for sharing.

2:16 PM  
Blogger kenju said...

What great luck!! I use AAA for broken glass.

THanks for eh visit and comment.

5:50 PM  
Blogger Beatrice P. Boyd said...

Nice to know that you were not charged for the service call, Ginnie. And I also had a car window motor fail. Sadly, the repair including labor and the part was more than your estimate on a window replacement.

3:44 PM  
Blogger Anvilcloud said...

How nice. That's pretty unusual.

5:34 AM  
Blogger possum said...

Well, I am impressed! Good for you!
And Good for SAFELITE!

9:57 AM  
Blogger troutbirder said...

Indeed !!!!

12:57 PM  

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